Honestly. I am begining to think that this blog is becoming my outlet for my rants. Awesome!
I hate it when you expect someting to go smoothly, especially when it comes to spending money, and it just doesn’t happen. What makes it even worse is when you contact the all high and mighty customer service team, only to find they don’t give a crap and don’t email you back. What am I talking about? I’m talking about shipping a parcel. Argh.
I recently sold an item on ebay which meant that I needed to use a courier. It’s too big for standard post and needed insurance. No way was I going to ship this without some cover for loss or theft.
So there I was. Happily entering the details into the website, getting a quote on how much everything is going to cost. Then, it;s time to pay. Nothing weird right? I do this all the time. I know my number pretty much off by heart, but like always, I check it to be sure. It’s tme to press the button, and hey presto, the werbsite crashes. At this point, I am slightly concerned because I wasn’t up for sending the info across again and being charged twice. That would suck, right? I sit around for a few moments, and ding, Thunderbird tells me I have an email from WorldPay.
Phew… everything went through. I email CS anyway and let them know what has happened, asking simply if they can confirm everyting for me. Low and behold, they don’t contact me which leaves me wondering, whats going to happen. So Monday rolls around, I have 2 hours left before the parcel should be picked up and I think aboput calling the company up. Just for peace of mind, right? So I call them up and get some woman on the other end who isnt too fussed (probably because I don’t have an account with them) and happily tells me that my order hasnt gone through, my payment however, has. Awesome!
Here I am with £500 worth of equipment waiting to be shipped to the buyer and all I can think about it, there goes my money. See, PayPal have frozen my money until I get positive feedback or no complaints within the next 21 days. Grrr. I get my refund (which wont actually happen for another 3 days) and think about using someone else. The problem is, the only other company charges through the teeth for delivery. They are, however, very good. Anyway… I call up and get the item rebooked. I’m charged another 40 quid and all is happy in the world. Not.
It pisses me off that every other domestic and business courier can get their shit right, but when it comes to the partners of the “Royal Mail”, I get screwed. Not only am I £40 down, I now have to wait around until 5.30pm instead of 3. Not a happy customer. The fact that I wasn’t ofered atleast a fraction of a discount also reinforces that fact that they are tight fisted gits.
More sunshine and lollypops on Supersword.com soon. Now where the hell did I put my noose….